Apple has made getting into the App Store easier than ever, but that doesn’t mean keeping a customer happy is easy. If you’re a developer and want to improve your customer service, read on to learn more about what you can do to help Apple customers.
App Store Review Guidelines: As a developer, you’re probably familiar with the App Store Review Guidelines. But did you know there are some things you can do to help Apple customers?
Today, we’ll go through the review guidelines and tell you to review these to make sure your app is up to par with Apple’s standards.
The Apple Developer Program has many benefits for iPhone and iPad app developers, including a support team available 24/7. But one of its best is the Apple Customer Service team, which is dedicated to answering questions about which programs and providing technical support on issues with apps or the App Store. The team is located in San Francisco, California, and answers questions by email or phone. To help you use this service, I’ve compiled a list of the most common questions I think every developer needs to know.
What is Apple Developer customer service?
Apple Developer customer service is an excellent way to keep in touch with your customers. You can send automated emails to your app’s users, but if you want to talk directly to them, it’s a good idea to set up a customer service setting. Its App Store Review Gu is a good deadline; it allows developers to connect their authorized developer’s email address to receive notification emails.
However, many developers still use them. This is a mistake because third-party apps can track these emails.
A dedicated customer service email address is a great way to increase the chances of getting your emails read and responded to. This is especially important when getting feedback on a bug or feature request.
It’s also important to include a link to your iTunes Connect profile so users can easily find your support page.
to get help from Apple Developer Customer Service
Apple Developer Customer Support has always been one of the most powerful tools in the App Store. It is, after all, Apple’s way of letting developers know if they’re doing something wrong.
If you’ve ever felt like you’ve been hit by a brick wall when trying to submit an app update or your app has been rejected, you know how frustrating it can be.
Fortunately, Apple Developer Customer Support can help you work through any issue you’re experiencing.
To get help, you can contact Apple Developer Customer Support directly or use our guide to find help from Apple’s online support system.
Here’s how to get help from Apple Developer Customer Service:
Step 1: Head to the Apple Developer Community to see if Apple DeveloperApple Developer Customer Support has helped anyone else who experienced the same issue; you can contact Apple Developer Customer Support directly.
Step 3: After you’ve exhausted all other options, you can file a bug report.
What can Apple Developer Customer Service do for you?
You’ve created an app that Apple customers love. They’ve downloaded your app and shared it with their friends. But after a while, you start getting complaints. Some are legit, but others are just trolls trying to get a rise out of you.
Here are five things Apple Developer Customer Support can do to help you:
- Improve app ratings
A high rating is a good thing. It’s something that users care about, and it’s important to you. However, Apple Developer Customer Support can help you improve your app ratings by ensuring your app runs. Check your app for common issues and bugs. And if any problems are found, they can notify you so you can resolve them before they affect your ratings.
- Report false reviews
Reviews are important. They give you a way to measure how well your app is doing, which helps you decide how to improve it.
However, a lot of fake reviews appear on the App Store. Apple Developer Customer Support can help you stop this by checking your app for fraudulent reviews. They’ll look for patterns that suggest bad actors are involved.
- Help you sort out problems with your App Store Connect account
You’re probably already aware that if you’re an Apple Developer and you’ve used your developer account to upload an app to the App Store, you can connect your App Store Connect account to the same account.
If you’re unsure about the difference between these two accounts, read this blog post for a detailed explanation.
But if you’re not connecting them, Apple Developer Customer Support can help you sort out the problem and connect the two accounts.
- Help you figure out why your review score is low.
Review scores are a powerful metric. A high score means you’ve done a great job, and it’s a good indication of your app’s quality.
How does Apple Developer Customer Service work?
Apple’s Customer Support for Developers is a unique platform that allows users to file issues, provide feedback, and ask questions about an app or its developer.
It’s a free service that is very easy to set up.
The first thing you’ll want to do is to create an account on iTunes Connect. You can access it from the Account menu in Xcode.
When logged in, go to My Apps and click Manage Your Applications.
You’ll be presented with a list of all the apps you’ve created on the App Store. Select the app you’d like to view support for, and click the arrow next to the app name.
Once you’ve selected the app you’d like to view support for, you’ll be presented with a screen where you can enter a support issue.
In this case, we’ll create a support issue related to our app’s performance on iPad.
We’ll add some details about the problem and then select Submit.
Frequently asked questions about Apple Customer Service
Q: How do you contact Apple customer service?
A: We try to resolve customer support issues on the App Store within one business day.
Q: When I submit my app, it takes a long time to be approved. What should I do?
A: We are working on improving our review process and hope to improve this as soon as possible.
How do you find out if my application was rejected?
A: All rejected apps are listed in the Rejected section of iTunes Connect.
Q: How do you contact Apple customer service?
A: The rejection reason will help you understand why your app was rejected.
Top Myths About Apple Customer Service
- There’s not much customer service for developers.
- The Apple App Store review process takes a long time.
- It isn’t easy to get an app approved for the store.
Conclusion
Apple customer service is notoriously difficult to access. But if you’ve got a problem with your Mac or iOS device, you can contact Apple’s support team by phone or via their web form.
It may be worth taking a few minutes to write a quick email asking them for advice. You might be surprised how helpful they can be.
