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Customer Service

Keep These three Things in Mind When Introducing Chatbots to Customer Service

by Ana Vaughn
May 15, 2019
Customer Service

Three unique uses of automation in customer services

May 15, 2019
Customer Service

‘Service with a grin’? Faking emotions at work makes you drink greater, study shows

April 27, 2019
Customer Service

When nearby customer service is genuinely, truely horrific

April 27, 2019
Home Category Services Customer Service

Customer Service

Please Don’t Hold: How to Improve Customer Service in 2019
Customer Service

Please Don’t Hold: How to Improve Customer Service in 2019

by Ana Vaughn
April 27, 2019
0

Did you realize that more than half of Americans have scrapped a plan to buy something due to poor customer...

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IBM, Lenovo sign deal for customer service blockchain
Customer Service

IBM, Lenovo sign deal for customer service blockchain

by Ana Vaughn
April 27, 2019
0

Tech large IBM has signed a settlement with Lenovo, a PC maker in China, to use blockchain technology to its...

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Investing in Personalization Pays Off in Customer Service
Customer Service

Investing in Personalization Pays Off in Customer Service

by Ana Vaughn
April 27, 2019
0

Companies nowadays are on the hunt for as a lot of facts approximately their clients as they are able to...

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10 Examples Of Over-The-Top Experiences In Customer Service
Customer Service

10 Examples Of Over-The-Top Experiences In Customer Service

by Ana Vaughn
April 27, 2019
0

The more difficult the situation the client is going thru, the extra crucial it's far to step up for the...

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Lenovo faucets IBM’s cognitive and blockchain equipment to improve customer service
Customer Service

Lenovo faucets IBM’s cognitive and blockchain equipment to improve customer service

by Ana Vaughn
April 27, 2019
0

Lenovo is turning to its longstanding partnership with IBM to improve its customer support with blockchain and AI-powered equipment. Under...

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How higher customer support delivers economic ROI
Customer Service

How higher customer support delivers economic ROI

by Ana Vaughn
April 27, 2019
0

There’s constantly been a clean link between the experience you offer and winning and retaining customers. 79% of purchasers stated...

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NJ TRANSIT’s New Customer Service Chief Promises Change Amid Riders’ Growing Frustration
Customer Service

NJ TRANSIT’s New Customer Service Chief Promises Change Amid Riders’ Growing Frustration

by Ana Vaughn
April 27, 2019
0

A new NJ TRANSIT czar has been appointed to enhance the rider experience. CBS2’s Meg Baker met with the brand...

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Beyond The Basics: How To Improve Customer Service
Customer Service

Beyond The Basics: How To Improve Customer Service

by Ana Vaughn
April 27, 2019
0

If you lead a consumer achievement team, you in all likelihood locate yourself frequently questioning a way to improve customer...

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