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Customer Service

Keep These three Things in Mind When Introducing Chatbots to Customer Service

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January 8, 2022
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Three unique uses of automation in customer services

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Customer Service

Please Don’t Hold: How to Improve Customer Service in 2019
Customer Service

Please Don’t Hold: How to Improve Customer Service in 2019

by Ana Vaughn
January 1, 2022
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Did you realize that more than half of Americans have scrapped a plan to buy something due to poor customer...

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IBM, Lenovo sign deal for customer service blockchain
Customer Service

IBM, Lenovo sign deal for customer service blockchain

by Ana Vaughn
January 1, 2022
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Tech giant IBM has signed a settlement with Lenovo, a PC maker in China, to use blockchain technology in its...

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Investing in Personalization Pays Off in Customer Service
Customer Service

Investing in Personalization Pays Off in Customer Service

by Ana Vaughn
January 1, 2022
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Companies nowadays are on the hunt for as many facts approximately their clients as they can collect. That fact offers...

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10 Examples Of Over-The-Top Experiences In Customer Service
Customer Service

10 Examples Of Over-The-Top Experiences In Customer Service

by Ana Vaughn
January 1, 2022
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The more complex the client is going thru, the extra crucial it's far to step up for the customer at...

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Lenovo faucets IBM’s cognitive and blockchain equipment to improve customer service
Customer Service

Lenovo faucets IBM’s cognitive and blockchain equipment to improve customer service

by Ana Vaughn
January 1, 2022
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Lenovo is turning to its longstanding partnership with IBM to improve its customer support with blockchain and AI-powered equipment. Under...

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How higher customer support delivers economic ROI
Customer Service

How higher customer support delivers economic ROI

by Ana Vaughn
January 1, 2022
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There's constantly been a clean link between the experience you offer and winning and retaining customers. 79% of purchasers stated...

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NJ TRANSIT’s New Customer Service Chief Promises Change Amid Riders’ Growing Frustration
Customer Service

NJ TRANSIT’s New Customer Service Chief Promises Change Amid Riders’ Growing Frustration

by Ana Vaughn
January 1, 2022
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A new NJ TRANSIT czar has been appointed to enhance the rider experience. CBS2's Meg Baker met with the brand...

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Beyond The Basics: How To Improve Customer Service
Customer Service

Beyond The Basics: How To Improve Customer Service

by Ana Vaughn
January 1, 2022
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If you lead a consumer achievement team, you in all likelihood locate yourself frequently questioning a way to improve customer...

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