Customer Service

Did you realize that over half of Americans have scrapped a plan to buy something due to poor customer service?...

Tech giant IBM has signed a settlement with Lenovo, a PC maker in China, to use blockchain technology in its...

Lenovo is turning to its longstanding partnership with IBM to improve its customer support with blockchain and AI-powered equipment. Under...

Companies nowadays are searching for as many facts about their clients as they can collect. That fact offers the perception...

A new NJ TRANSIT czar has been appointed to enhance the rider experience. CBS2's Meg Baker met with the brand-new...

The more complex the client is going through, the more crucial it is to step up for the customer at...

If you lead a consumer achievement team, you, in all likelihood, locate yourself frequently questioning how to improve customer service....

There's constantly been a clear link between your experience and winning and retaining customers. 79% of purchasers stated they'd switch...

Apple has made getting into the App Store easier than ever, but that doesn't mean keeping a customer happy is...

We're changing the way you experience UberEATS. Today, we're unveiling UberEATS Prime, a new tier of service that features a...