Customer Service

Did you realize that over half of Americans have scrapped a plan to buy something due to poor customer service?...

Tech giant IBM has signed a settlement with Lenovo, a PC maker in China, to use blockchain technology in its...

Lenovo is turning to its longstanding partnership with IBM to improve its customer support with blockchain and AI-powered equipment. Under...

Companies nowadays are searching for as many facts about their clients as they can collect. That fact offers the perception...

The more complex the client is going through, the more crucial it is to step up for the customer at...

A new NJ TRANSIT czar has been appointed to enhance the rider experience. CBS2's Meg Baker met with the brand-new...

If you lead a consumer achievement team, you, in all likelihood, locate yourself frequently questioning how to improve customer service....

There's constantly been a clear link between your experience and winning and retaining customers. 79% of purchasers stated they'd switch...

Apple has made getting into the App Store easier than ever, but that doesn't mean keeping a customer happy is...

We're changing the way you experience UberEATS. Today, we're unveiling UberEATS Prime, a new tier of service that features a...