A new NJ TRANSIT czar has been appointed to enhance the rider experience.
CBS2’s Meg Baker met with the brand-new leader and took questions, comments, and a growing listing of court cases from customers to the new government.
MORE: NJ TRANSIT Names First-Ever Customer Advocate
The transit company changed once hailed as a top-of-the-line transportation service within the Tri-country.
“What did NJ TRANSIT was like? On-time, reliable, you can expect it. I commuted for many years, but at the trains and every so often a bus,” Bruce Serlen, Montclair, stated.
That’s no longer the case anymore.
“There are always delays; it keeps me returned all the time. They’re usually doing a little painting,” Carol Forte of Newark stated.
Now, commuters can also have a new pal at the business enterprise. Stewart Mader has been appointed because the first patron and chief purchaser revels in the officer.
You might also even see him on your bus or train.
“Change is coming,” Stewart Mader said. “But we’re nonetheless going to have some days in which service isn’t ideal. That is part of the transformation we’re going through.”
Mader says you may touch him immediately through the NJ TRANSIT app – by clicking “Contact Us,” after which filing remarks.
“I encourage humans to publish mind, observations, thoughts,” the customer service chief delivered.
CBS2 surveyed clients online and at stations Friday. One rider had a few harsh grievances for the beleaguered corporation. “Their customer support is horrendous… Non-existent… Lateness, rudeness of conductors,” a Fanwood resident charged.
Other clients CBS2 spoke with say an easy component to improve the client would be cleanliness on the trains. One of Mader’s first orders of commercial enterprise is to create a client advisory council. He will accept packages from NJT customers interested in transit later this year, have top ideas, and are inclined to commit their time. Mader formerly worked with Port Authority leadership to establish the PATH rider’s council advisory board. He also created the comprehensive New York & New Jersey subway map and constructed “transit requirements” – a set of good practices to streamline client enjoyment.
