India’s largest IT services agency Tata Consultancy Services (TCSNSE 1. Ninety-eight %), stated it had deployed an integrated solution for India Post that has helped modernize a community of greater than 1.5 lakh publish workplaces inside the USA.
In 2013, the Mumbai-based enterprise had introduced receiving an over Rs 1, one hundred- crore multi-12 months settlement from the Department of Posts (DoP) for an end-to-stop IT modernization program.
The partnership became geared toward equipping India Post with present-day technology and structures to permit it to offer more excellent offerings to the customers effectively.
“At the heart of this alteration is the Core System Integration (CSI) software designed and implemented using TCS. This worried deploying an integrated ERP solution that caters to mail operations, finance, and accounting, and HR capabilities and connects its massive network of extra than 1.5 lakh put up workplaces, making this the most important dispensed e-postal network in the international,” TCS stated in a declaration.
The included answer supports necessities of over 5 lakh employees, offerings over forty,000 concurrent customers, and strategies over 3 million postal transactions a day, making this one among the most extensive SAP implementations globally, it added.
On the front-quit, TCS stated, it has applied its Point of Sale (PoS) answer throughout 24,000 put up workplaces with over 80,000 PoS terminals and has additionally constructed a web portal with consignment monitoring skills set up a multi-lingual name center for customer service.
“A critical objective of the transformation is to use the department’s nation-huge reach to power monetary inclusion and accessibility of citizen offerings in far-off areas. “This is being executed thru over 1.3 lakh DARPAN 1 handheld devices that Gramin Dak Sevaks use to offer postal, banking, coverage, and coins management offerings in far-off villages, even the ones without community connectivity,” TCS stated.
TCS Business Group Head (Public Services) Debashis Ghosh stated that postal offerings worldwide are reinventing themselves to stay relevant to a brand new technology within the virtual generation. “We are proud to have partnered with the Department of Posts on this pioneering, mission mode initiative to construct a world-class, destiny-ready digital platform that the kingdom can be happy with. With this, the department can provide innovative postal services, enriched consumer experiences, and innovative price-delivered offerings to the residents of India,” he brought.
