India’s largest IT services agency, Tata Consultancy Services (TCSNSE 1. Ninety-eight %), stated it deployed an integrated solution for India Post that has helped modernize a community of more than 1.5 lahks published workplaces inside the USA.
In 2013, the Mumbai-based enterprise received an over Rs 1 hundred- crore multi-12 months settlement from the Department of Posts (DoP) for an end-to-stop IT modernization program.
The partnership became geared toward equipping India Post with present-day technology and structures to permit it to offer more excellent offerings to the customers effectively.
“The Core System Integration (CSI) software designed and implemented using TCS is at the heart of this alteration. This worried deploying an integrated ERP solution that caters to mail operations, finance, accounting, and HR capabilities and connects its massive network of more than 1.5 lakh put-up workplaces, making this the most important dispensed e-postal network in the international” TCS stated in a declaration.
The included answer supports the necessities of over 5 lakh employees, offerings over forty,000 concurrent customers, and strategies over 3 million postal transactions a day, making this one among the most extensive SAP implementations globally, it added.
On the front desk, TCS stated it has applied its Point of Sale (PoS) answer throughout 24,000 put-up workplaces with over 80,000 PoS terminals. I. It’s also a web portal with consignment monitoring skills and set up a multi-lingual name center for customer service.
“A critical objective of the transformation is to use the department’s nation-huge reach to power monetary inclusion and accessibility of citizen offerings in far-off areas. “This is being executed thru over 1.3 lahks DARPAN 1 handheld device that Gramin Dak Sevaks use to offer postal, banking, coverage, and coins management offerings in far-off villages, even the ones without community connectivity,” TCS stated.
TCS Business Group Head (Public Services) Debashis Ghosh stated that worldwide postal offerings are reinventing themselves to stay relevant to new technology within the virtual generation. “We are proud to have partnered with the Department of Posts on this pioneering, mission-mode initiative to construct a world-class, destiny-ready digital platform that the kingdom can be happy with. With this, the department can provide innovative postal services, enriched consumer experiences, and innovative price-delivered offerings to the residents of India,” he said.
